Choosing the Best Delivery Management Software – 5 Tips
If you are somehow connected to the logistics world, you can never ignore every term that is related to delivery. This sector is quite complex since you need to coordinate your team to work with the driver en route to ensure that the customer gets their shipment on time. In recent years, delivery management software systems have come up to help make your work easier.
With the e-commerce industry growing quickly, a lot of opportunities have come up for both seasoned and new entrepreneurs to launch businesses online. Estimates suggest that up to 1.92 billion people made purchases online translating to sales of around $3.45 trillion. With all these activities happening in the industry, logistics has become an integral necessity to make businesses thrive.
The local-delivery and courier market valued at about $108 billion in the United States alone. That in mind, many delivery management software options have come up. Notably, customer expectations and buying behaviors have changed rapidly and savvy businesses have realized that they need to keep their customers at the center of logistics to thrive in the modern economy.
Thus, everything and anything related to delivery have taken center stage. To keep clients happy, businesses need to enhance last-mile operations, meet elastic demands, incorporate advanced routing capabilities, boost productivity, and enhance the visibility of end-to-end logistics operations. The time is perfect for companies to implement modern delivery management software that empowers the logistics industry to meet customers’ expectations.
Nonetheless, when it comes to acquiring a delivery management software (also known as Proof of Delivery system), businesses must act smart.
Benefits of Delivery Management Software
Delivery does not only entail the transfer of possession, but it is also the procedure that most businesses use to fulfill their promises to customers. Delivery management includes effective insightful and accurate capturing and alloting orders while simultaneously organizing, managing, and supervising products and services.
In that context, there has appeared an ever-increasing demand for delivery performance, requiring businesses to work on offering an efficient and smooth delivery process. This is where innovative delivery management software plays a critical role. It offers reliable and rapid delivery resulting in customer satisfaction.
A solid delivery management software guarantees:
- faster delivery,
- high-quality operational management,
- ever-growing customer satisfaction,
- ensures that your entire delivery process is expedited and productivity is increased.
Adopting the software has various advantages that you should never overlook if you want your business to grow successfully.
Fleet tracking in real-time lets you determine where an order has reached at any particular time. Also, smooth allotment and management of orders are possible using the software which helps in monitoring the performance of every worker involved in the logistics process.
If you seek remote management of delivery, the software is your ideal solution. Its web-based panel supports quick and easy access to information letting you manage your deliveries even while on-the-go.
The best delivery management software enhances communication and makes a relationship with your customers to grow. You can keep your customers informed accurately with notifications in the entire delivery process and they can also Lie Track the location of their order. This software also has accurate algorithms that enable you to achieve route optimization which translates into more visibility.
Here are the tips to get the best delivery management software systems.
Tip #1: Ensure That The Software Has Real-Time Tracking Capabilities
Many ways of offering improved logistics management exist. But, companies need a software system that offers end-to-end track and trace service that makes all data actionable at any given time. To deliver excellent service, businesses must give their customers the options to track their deliveries always and enable alerts en route.
Having instant access to the driver’s or shipment’s location is important to offer a great customer experience. With such a feature in the delivery management software, you can track your fleet in real-time and access the necessary records for all the past orders.
Tracking data should determine when a truck has broken down in case of road transport. Although there might not be a magic button to get your order moving again, real-time tracking enables you to respond promptly whenever unprecedented issues arise.
The advanced software systems integrate the data from the vendor to the consumer. That data enables the shipper to develop sustainable and transparent solutions whenever cases of late shipment arise.
Determining the exact route taken and carefully analyzing the pick-up and drop-off timings for every order are essential elements since they provide the transparency needed to have more organized daily operations.
Hence, the right real-time tracking solution should offer actionable data that lets you dig deeper into the way you perform and solve issues when your order is en route. Also, the best software provides strategy development data to determine where to start and what actions to implement to solve issues.
Finally, the best real-time tracking functionality in a delivery management software offers a deployment plan that lets you expand beyond where your business is currently. It creates a competitive advantage and long-term value.
Tip #2: Check Out For Integration Options
Whenever you are choosing a delivery management software, ensure that it can integrate seamlessly with other systems in your business including ERP, WMS, and Ecommerce solutions. A software system that integrates with your existing business network ensures that your daily operations are not interrupted when it is introduced.
Some software systems can work as black box for your business and might not even need to work directly in them. You may continue using your regular system that will automatically transfer data and information on deliveries to the delivery management software system.
But, it only works when you get a system that has all the necessary integration options. That way, your workers can use a single system that minimizes the risk of communication and delivery errors.
The on-demand economy seems to be getting more competitive as multiple companies strive to implement an infrastructure that lets them track and monitor their large deliveries. The established brands may have already set up seamless on-demand delivery management solutions. Whenever you are choosing a delivery management software, ensure that it has this feature for easier operations.
However, to gain access to a majorly holistic product, businesses need to strive to adopt a modular approach that boosts their existing system with multiple other features that they may need to operate in the future. Integration options are crucial to offer the needed support for both the essential ecosystem and enterprise systems products.
Most of the logistic challenges that exist in the distribution, supply chain management, and inventory management need integration of various components of the distribution and production system. But, such integration needs to be coordinated to realize a common objective that minimizes costs while maximizing revenue.
Hence, the best delivery management software should tackle problems as a whole to come up with integrated policies targeting the optimization of the entire logistical system. Although every business model is different, delivery management software with integrated options can help solve various logistical issues for businesses around the world.
Ensure that you go for the delivery management software that suits your business needs by providing an API for integration with your current systems.
Tip #3: Ensure That The Software is Efficient In Order Management
While selecting a delivery management software system, always make sure that it supports the daily processes and routines of your business. Using such a software maintains and even increases the efficiency of all your business operations. The best software enables you to automatically allocate shipment to the ideal carrier subject to different predefined factors.
In the case that there are several orders for one customer on the same day, you can bundle them and send them together instead of having to dispatch multiple carriers to the same destination since you had no idea that the customer had ordered several items from you due for delivery on the same day.
Thus, it is important to map out your daily routines and choose a delivery management software that supports accurate order management. With such a software, you can automate some of the daily tasks while simultaneously minimizing the error margin. That will save you time and money.
Order management is an integral component of any on-demand delivery solution. By description, an order management system keeps track of orders and manages workers, processes and partnerships needed to fill them. It manages all the data around the customer by reviewing their history to determine how the customers like to be served.
It also tracks the inventory needed to fill orders and manages data around the vendors to determine the best service provider to help you get the order to your customer on time. The best way to determine the effectiveness of order management is considering it as an ‘ecosystem’ that has everything needed in taking and filling orders.
The ideal delivery management software creates an ecosystem that comprises many related functions that have to work together for the order management process to go smoothly. This process can feature:
- Vendors that can deliver various components when inventory runs low;
- The customer who places an order receives it, and then pays for it;
- Back office functions that generate invoices and accept payments;
- The warehouse that carries inventories to fill orders;
- Shipping vendor who delivers the order to the end consumer;
- The sales and customer service representatives who discuss all these orders with customers and then feed them into the system for filling.
That is where order management systems come in handy. They tie up all these different workers, partnerships, and processes giving businesses a single source of information that manages and analyzes all data involved data.
The best delivery management software streamlines the taking, filling, and delivering orders to all your customers. It enables your teams to have extensive access to an interface where they can arrange and schedule driver pick-ups and deliveries.
Thus, it helps keep customer relations strong by getting rid of lost and incorrect orders, in turn, driving more revenue and profitability from the ordering process. With this software, sales representatives and other workers can write orders even on mobile devices while out of office.
Also, companies can use the system to take orders from their customers through a B2B eCommerce portal. The delivery management software automatically syncs all the order management information with the back-office systems. Thus, it eliminates paper processes and redundant work.
Whenever you are looking for your delivery management software, ensure that it will provide visibility into the whole order lifecycle starting from the initial customer contact up to the final delivery and payment. Therefore, it enhances the accuracy of the whole order management process.
In the end, the software enables business owners to save time by helping them keep an accurate overview of all orders while simultaneously tracking potential delays for the on-demand and scheduled deliveries.
Tip #4: The Software Should Have Intuitive Driver App Capabilities
In any business set up, the workforce is a major component in the whole service delivery process. One of the key elements to consider in the case of drivers is the ability to assign different tasks directly while on the move and track them in real-time.
Most businesses use different carriers to cover their delivery needs. Every carrier is different and each driver suits different shipment needs for different products and in different regions. Hence, when you are looking for a delivery management software, ensure that it has intuitive driver app capabilities to let you find the best person for the job almost instantly.
Every driver and carrier have their strengths. By having a delivery management software system that supports all your preferred carriers, you can efficiently manage all deliveries in one system.
Furthermore, using an intuitive app, the drivers can access information whenever they need, enabling them to perform successful deliveries and add notes. They also get signature proofs and upload images as part of their workflow.
Currently, drivers need total access to all delivery information including order information, customer data, routing data and much more. They need on-the-go access to all the tools that they need to complete transactions like tipping payments, payment applications, rating tools, delivery authentication and much more.
The ideal delivery management software consists of efficient trucking and logistics capabilities with the potential to make the delivery industry to work more efficiently. Through these apps, drivers work to meet consumer demands for packaging, picking, and dropping services.
The software gets rid of the requirement of a middleman between the shippers and the drivers simultaneously optimizing costs and time taken to deliver and receive packages. An intuitive software offers an extensive freight management solution to streamline your logistics and enhance the general efficiency for drivers, shippers, and carriers.
In a nutshell, the delivery management software aims at enhancing productivity while minimizing costs and boosting customer satisfaction for the logistics companies. It brings automation and scalability to their operations.
Tip #5: Go For The Software That Offers Accurate and Clear Analytics
In the current digital world, analytics has become a critical component, particularly actionable analytics. Data and analytics are majorly transforming many businesses and industries; logistics is not an exception. You will want to get and use software that provides data about orders and deliveries.
The best delivery management software offers these functionalities and presents the data in a manner that you can read and understand. Collecting accurate analytics lets you make informed decisions and take the necessary action that will enable you to enhance your processes and business.
By having an interactive analytics page, you can view historical data on orders, customers, and drivers, in actionable graphics. Hence, it is easier to determine the peak hours, seasonality, and then forecast future delivery needs.
Whenever you are choosing a delivery management software, ensure that it can offer valuable insight into the way you manage orders in the future and simultaneously gain informative feedback that will let you coordinate jobs with your staff in a better way.
The dynamic and complex nature of the industry coupled with its intricate structure makes logistics an ideal use case for data. The insights acquired from data leveraging enables the industry players to enhance routing to streamline various factory functions. The software gives transparency to the entire supply chain industry for the benefit of logistics and shipping companies.
The data that requires processing and management mostly becomes highly complex. But, the delivery management software helps consolidate various data sources that were traditionally fragmented for efficiency and timely quality service delivery. The system enables you to anticipate and plan for the slow and busy periods, probable future supply shortage, and then respond appropriately.
The need for an application that integrates the logistics industry with technological advancement and the on-demand business systems are considerably high. The market for logistics application development is thriving which has resulted in the development of many delivery management software systems.
Such software options make transportation and delivery services efficient by enhancing freight management services, improving efficiency, increasing sales, and reducing cost. The best delivery management software integrates all the necessary features on one platform to make business management and logistics seamless and efficient.
Delivery Management Software FAQs
As the delivery sector thrives in the current technologically advanced world, many people have various questions that they ask to learn more about the delivery management software systems.
What is Delivery Management Software?
By description, the delivery management software is a platform that connects your drivers or couriers while they are out on the road with the employees back at the office. When such a connection exists, it means that all your delivery drivers can get all of the data and information that they require to complete a delivery successfully and in time. For the case of the office workers, they can get an overview of individual shifts and historical data of different operations that the company undertakes.
What are the Benefits of a Delivery Management Software?
This software comes with various benefits. It lets you get a detailed and accurate overview of deliveries. The delivery management software lets you push delivery manifests to drivers who promptly respond making your services and deliveries to customers seamless. It also enhances driver efficiency since the drivers and couriers get all the necessary information they need on their handheld devices to complete a drop promptly. Additionally, the software enables you to track and record deliveries and receive real-time logistics updates.
How Do I Choose the Right Delivery Management Software?
Selecting a delivery management software can prove challenging since many options exist in the current market. Nonetheless, not all delivery management software systems offer the essential tools required to optimize delivery operations. Thus, whenever you are seeking delivery management software, ensure that it has tools to boost productivity, enhance cooperation, use machine learning, accurately benchmark KPIs, and enhance visibility.
What are the Main Disadvantages of Implementing Delivery Management Software?
The main disadvantage that businesses encounter when dealing with the delivery process is the lack of adequate interoperability between different logistics systems. Thus, while installing a delivery management software, it must never be another case of an IT-system working in a silo. Businesses avoid using delivery management software since they feel that they might incur heavy costs trying to replace their existing IT infrastructure. The advanced software can integrate with the existing systems eliminating the need to rip and replace any successful IT infrastructure.